Adeo's testimony : benchmarking expatriates experience.
Interview with Pascale Mac Lachrie, Head of International Mobility at ADEO GROUP, and a recognized expert in the field of expatriate support.
With more than 93% of employees globally satisfied with their expatriation, Adéo breaks the records of the Expat Communication CFE barometer on the impact of international mobility on the careers and lives of expatriates.
Of all the items that have been measured, which one are you most proud of?
The first reason given by our employees for leaving abroad is "the human and cultural adventure". This is their first motivation at 86%, well before their career. This openness is the basis for the success of an expatriation. The support offered by the company facilitates integration and makes the experience more fluid. Without this thirst for discovery, their expatriation would not have the same flavor.
It is also this state of mind that allows them to feel adapted to their host country at 94%. They positively assess the impact of expatriation on their personal lives and the lives of their children at more than 80%, before the impact on their careers. Finally, this experience calls on adaptation skills that 90% of them did not suspect. We are convinced that happy and adaptable expatriates are more efficient!
How can such a result be explained?
Above all, we are looking for employees who are open to the world, in order to adapt to the local market and best meet the needs of our customers. Our expatriates must also learn the "client's language", i.e. the language of the host country. This is the main difficulty expressed in the survey (we are present in countries with difficult languages such as Russian, Polish or Chinese), but these efforts are also bearing fruit, with the feeling that employees, spouses and children are integrated in the host country.
What areas do you still need to improve?
We will work to improve the reception of impatriates in France; with the group's international development, mobility is no longer limited to foreign countries but also to France. This flow is relatively new and we have room for improvement so that our foreign colleagues are better received.
How is this survey a useful tool for you?
This survey, because it is anonymous and large-scale, allows us to measure our strengths on the one hand but also our points for improvement on the other. We had already conducted internal surveys and knew the level of satisfaction of our expatriates, but this survey provides us with an element of comparison with the panel. The well-being of our employees and their families is a key element of the company's success, so it is important to listen to them and always work to improve our support. We will share these results with our internal International Mobility community.
What advice would you give to a company that is embarking on a survey of its expatriates?
When you want to measure the level of satisfaction of a population, you have to be open to the results and ready to hear the answers that "hitch". An investigation is only the starting point for an improvement process. It is also energy to move forward.